Code: 2.1
Interacting in the digital marketplace to buy and sell
To use digital marketplaces for buying and selling goods and services.
Code: 2.1
To use digital marketplaces for buying and selling goods and services.
Knowing about the opportunities and risks of selling goods and services in digital marketplaces
Knowing that, in the digital marketplace, goods and services can be bought and sold either through commercial transactions or through consumer-to-consumer transactions
Knowing about tangible goods (i.e. those good that have a physical nature) and intangible goods (i.e. virtual or digital goods)
Knowing that, in the EU, prices for goods and services offered for sale online must be inclusive of VAT
Knowing that, in the EU, pre-ticked boxes for buying additional services are prohibited
Understanding the different rules that apply when buying online from a company or from a private person (i.e. consumer-to-consumer transactions)
Knowing that, in the EU, there is a 14-day right of withdrawal when buying online from traders
Knowing how to check if a trader is based in one’s own country, in the EU or elsewhere
Knowing that the internet gives access to the global marketplace and that rules that apply (for example, for products and services that are prohibited) can be different by country.
Knowing that EU online consumer rights also apply to online purchases from traders outside the EU if they direct their activities to EU consumers
Knowing how to cancel an online purchase
Being able to sell goods using digital marketplaces (e.g. eBay)
Checking if platforms that facilitate sales by a third party decline or accept (limited) liability for transactions concluded with third parties
Being able to contact sellers and services providers through different digital means (e.g. email, forum, chats) and to interact according to one’s needs
Being able to use apps that manage passwords safely
Checking that the description and pictures of a product/service correspond and are exhaustive.
Checking whether platforms that facilitate sales by a third party (e.g. E-bay) decline or accept (limited) liability for transactions concluded with third parties
Checking that no unwanted additional services are included before confirming a purchase
Taking an active attitude in contacting sellers and services providers at the different stages of the purchase
Proactively changing passwords for e-commerce accounts