Code: 2.1

Interacting in the digital marketplace to buy and sell

To use digital marketplaces for buying and selling goods and services.

Descriptors

What you learn at this level

K
Knowing about the opportunities and risks of selling goods and services in digital marketplaces
K
Knowing that, in the digital marketplace, goods and services can be bought and sold either through commercial transactions or through consumer-to-consumer transactions
K
Knowing about tangible goods (i.e. those good that have a physical nature) and intangible goods (i.e. virtual or digital goods)
K
Knowing that, in the EU, prices for goods and services offered for sale online must be inclusive of VAT
K
Knowing that, in the EU, pre-ticked boxes for buying additional services are prohibited
K
Understanding the different rules that apply when buying online from a company or from a private person (i.e. consumer-to-consumer transactions)
K
Knowing that, in the EU, there is a 14-day right of withdrawal when buying online from traders
K
Knowing how to check if a trader is based in one’s own country, in the EU or elsewhere
K
Knowing that the internet gives access to the global marketplace and that rules that apply (for example, for products and services that are prohibited) can be different by country.
K
Knowing that EU online consumer rights also apply to online purchases from traders outside the EU if they direct their activities to EU consumers
K
Knowing how to cancel an online purchase

What you learn at this level

S
Being able to sell goods using digital marketplaces (e.g. eBay)
S
Checking if platforms that facilitate sales by a third party decline or accept (limited) liability for transactions concluded with third parties
S
Being able to contact sellers and services providers through different digital means (e.g. email, forum, chats) and to interact according to one’s needs
S
Being able to use apps that manage passwords safely
S
Checking that the description and pictures of a product/service correspond and are exhaustive.
S
Checking whether platforms that facilitate sales by a third party (e.g. E-bay) decline or accept (limited) liability for transactions concluded with third parties
S
Checking that no unwanted additional services are included before confirming a purchase

What you learn at this level

A
Taking an active attitude in contacting sellers and services providers at the different stages of the purchase
A
Proactively changing passwords for e-commerce accounts

Learning outcome types: K — What you need to know: theoretical understanding and factual information.; S — What you can do: practical and technical abilities.; A — How you approach things: values, dispositions and behaviours.