Competences

DigCompConsumers

1.1Browsing, searching and filtering information on goods and servicesTo search for and access information related to goods and services using digital tools. To identify and select the information needed regarding goods, services, and transactions options.
1.2Evaluating and comparing information on goods and servicesTo compare and critically evaluate the reliability of digital sources of information on goods and services. To compare and critically evaluate information on goods, services, purchasing terms and conditions related to the digital marketplace. To compare commercial offers using comparison tools, websites and channels.
1.3Recognising and evaluating commercial communication and advertisementTo recognise and critically evaluate different marketing and advertising methods and activities in digital environments. To recognise how advertising and commercial communication can influence one’s choices as a consumer.
1.4Managing digital identity and profile in the digital marketplaceTo understand that one’s profile as a digital consumer can be built, modified, manipulated and exploited. To manage the data that one generates through different digital tools and services. To create and manage one or multiple digital identities (e.g. personal, professional) to maximize the benefits of the digital marketplace.
1.5Considering responsible and sustainable consumption in digital marketsTo understand how one’s behaviour as a digital consumer affects the community, society and environment. To use digital technologies to make socially and environmentally responsible choices.
2.1Interacting in the digital marketplace to buy and sellTo use digital marketplaces for buying and selling goods and services.
2.2Participating in P2P and collaborative economy platformsTo understand and participate in sharing or collaborative economy platforms. To engage in micro-selling practices (P2P). To recognise different and new digital business models.
2.3Managing payments and finances through digital meansTo safely make digital payments and use online financial services. To use digital technologies to keep track of and manage one’s personal budget.
2.4Understanding copyrights, licenses, and contracts of digital goods and servicesTo understand and act upon rights and responsibilities related to digital content, goods and services.
2.5Managing personal data and privacyTo protect personal data and privacy in the digital marketplace. To understand how to share identifiable personal information while protecting oneself and others from risks. To know that digital services provide a “Privacy policy” to inform how personal data is used and acting upon this information.
2.6Protecting health and safetyTo understand and avoid physical and psychological health and safety risks related to information, goods and services in the digital marketplace.
3.1Sharing information with other consumers in the digital marketplaceTo share reviews, knowledge, advice, and experiences in the digital marketplace.
3.2Asserting one’s consumer rights in the digital marketplaceTo know one’s rights and responsibilities as a digital consumer. To assert one’s rights after making a purchase and to know how to solve problems and disputes.
3.3Identifying digital consumers competence gaps and limitsTo understand gaps and limits of one’s digital consumer competences. To keep updated with developments in the digital marketplace that have an influence on one’s opportunities and risks as a digital consumer.