Skip to main content

Code: 3.4.3

Listen actively.

Descriptors

1 · Discover

What you learn at this level

  • I can show empathy towards others.

2 · Explore

What you learn at this level

  • I can discuss the benefits of listening to other people’s ideas for achieving my (or my team's) goals.

3 · Experiment

What you learn at this level

  • I can listen to other people’s ideas for creating value without showing prejudice.

4 · Dare

What you learn at this level

  • I can listen to my end users.

5 · Improve

What you learn at this level

  • I can describe different techniques for managing relationships with end users.

6 · Reinforce

What you learn at this level

  • I can put in place strategies to actively listen to my end users and act on their needs.

7 · Expand

What you learn at this level

  • I can pull together information from a wide range of sources to understand my end users' needs.