Consumer Protection Regulations

What you can do at this level

• Kdigitaldaily-lifelarge-majority

  Understands that in the EU consumer protection measures apply equally to financial operations by regulated entities, whether carried out digitally or physically

• Kdaily-lifelarge-majority

  Knows that financial service providers have a duty to treat consumers fairly and to ensure information is clear and transparent

• Klarge-majority

  Understands the roles of relevant financial regulators and financial authorities

• Kdaily-life

  Aware of the possibility to check whether the provider is authorised/licenced by the relevant competent national authorities

• Kdaily-lifelarge-majority

  Aware that some financial products and services may not be regulated and supervised at EU or national level

• Kdaily-lifelarge-majority

  Understands that some aspects of consumer protection rely on the consumer taking note of information provided

What you can do at this level

• Sdigitaldaily-lifelarge-majority

  Checks that a financial service provider, whether operating physically or digitally, is authorised/registered/regulated by the competent national authorities to provide such service

• Sdigitaldaily-lifelarge-majority

  Reads and checks product information and disclosure documents, also when provided electronically

• S

  Checks information about financial service providers that have contravened regulation or treated consumers unfairly

• Slarge-majority

  Checks changes to financial regulation and consumer protection and their potential impact

What you can do at this level

• A

  Motivated to choose appropriate, trustworthy financial service providers

• Adaily-life

  Motivated to find out the information that advisors, financial service providers and companies are legally obliged to provide to financial consumers