Code: 4.3.1 · Children and youth
Consumers’ rights and responsibilities
Descriptors
Knowledge
What you can do at this level
- Kage:6-10
Aware that consumers have rights and responsibilities
- Kage:11-15
Understands that there can be negative consequences for consumers who do not meet their responsibilities (e.g. failure to repay a loan can lead to fees, higher costs of credit and restricted access to credit in the future, etc.)
Skill
What you can do at this level
- Sage:11-15
Can give examples of basic rights of a consumer (e.g. related to price disclosure, returns, withdrawal, complaint, redress, etc.)
- Sage:11-15
Can give examples of basic responsibilities of a consumer (e.g. repaying debt, providing relevant information to financial service providers, etc.)
- Sage:16-18
Can exercise basic rights as a consumer of financial products and services
Attitude
What you can do at this level
- Aage:16-18
Confident to file a complaint and seek redress from relevant entities (financial provider, relevant public authorities, or alternative dispute resolution bodies, etc.) in case of any problems with financial service providers
- Aage:16-18
Motivated to look for information on consumer complaints, supervisory warnings, or enforcement actions taken against a particular financial service provider
- Learning outcome types
- K — What you need to know: theoretical understanding and factual information.
- S — What you can do: practical and technical abilities.
- A — How you approach things: values, dispositions and behaviours.