Code: 4.4.1 · Adults
Aware of the different types of financial products and services available (including those delivered via digital means and those available only in specific regions or Member States)
Knows which features are the most important to consider when choosing financial products and services
Knows that financial services change over time
Knows that the financial product or service that is appropriate for an individual depends on a number of personal and household factors which may include economic, sustainability, or cultural preferences
Knows that some financial products and services are designed to meet specific economic, sustainability, or cultural preferences
Aware that some financial products such as savings, credit, pensions or insurance (depending on national circumstances) may be offered through non-financial organisations such as employers, shops, religious groups, leisure clubs and non-financial companies
Aware of the potential risks of using financial products offered by non-financial organisations and ways of reducing these if necessary
Accounts for personal preferences, including sustainability preferences when considering different financial products or services and their characteristics.
Actively seeks information on the important features of a financial product when making a choice
Uses comparison tools to evaluate the fees and other characteristics of financial products and services
Checks whether a financial product is covered by a guarantee before buying it
Periodically reassesses the suitability of financial products held
Takes into account the potential cost of redeeming financial products in the event of a change of circumstance
Demands high-quality financial products and services
Changes providers in the event of poor service or uncompetitive prices
Takes note of relevant financial products and services offered through non-financial organisations and makes an informed decision about their suitability
Motivated to periodically re-assess satisfaction with the service provided and change financial service provider if relevant
Confident to ask financial service providers questions about their products and services
Confident to assess the level of trust that can be invested in a particular financial service provider
Confident to negotiate terms with financial service providers when necessary
Motivated to gain insight on how financial service providers define sustainability and integrate it in certain products and services offered