Code: 3
Post-purchase
Competences
- 3.1Sharing information with other consumers in the digital marketplaceTo share reviews, knowledge, advice, and experiences in the digital marketplace.
- 3.2Asserting one’s consumer rights in the digital marketplaceTo know one’s rights and responsibilities as a digital consumer. To assert one’s rights after making a purchase and to know how to solve problems and disputes.
- 3.3Identifying digital consumers competence gaps and limitsTo understand gaps and limits of one’s digital consumer competences. To keep updated with developments in the digital marketplace that have an influence on one’s opportunities and risks as a digital consumer.