Code: 4.2.1 · Adults
Aware of one's rights and obligations when purchasing a financial product or service
Aware of one's consumer rights related to e-commerce and online transactions, such as full price disclosure and conditions for exchanges / returns / refunds
Aware of ones rights in the event of unauthorised or improperly executed payment
Knows and understands the rights and responsibilities of consumers who fail to pay specific bills, including taxes and utilities
Knows the legal right to contest a decision taken by an algorithm
Takes into account individual rights and responsibilities as a financial consumer
Reads the small print when choosing financial products
Informs financial service providers of changes in circumstance where relevant or contractually obliged to do so
Keeps statements and contracts, and records conversations and actions relating to potential maltreatment from financial service providers
Ensures that creditors are aware of all relevant factors that may impact repayments
Applies for help to pay or defer specific bills in times of need (where available)
Values the rights of financial consumers
Motivated to research and exercise one's own rights as financial consumer