Consumer rights and responsibilities

What you can do at this level

• Kdigitaldaily-lifelarge-majority

  Aware of one's rights and obligations when purchasing a financial product or service

• Kdigitaldaily-life

  Aware of one's consumer rights related to e-commerce and online transactions, such as full price disclosure and conditions for exchanges / returns / refunds

• Kdaily-lifelarge-majority

  Aware of ones rights in the event of unauthorised or improperly executed payment

• Kresiliencelarge-majority

  Knows and understands the rights and responsibilities of consumers who fail to pay specific bills, including taxes and utilities

• Kdigital

  Knows the legal right to contest a decision taken by an algorithm

What you can do at this level

• Sdaily-lifelarge-majority

  Takes into account individual rights and responsibilities as a financial consumer

• Sdaily-lifelarge-majority

  Reads the small print when choosing financial products

• Slarge-majority

  Informs financial service providers of changes in circumstance where relevant or contractually obliged to do so

• Sdaily-life

  Keeps statements and contracts, and records conversations and actions relating to potential maltreatment from financial service providers

• Sresiliencedaily-life

  Ensures that creditors are aware of all relevant factors that may impact repayments

• Sresiliencedaily-lifelarge-majority

  Applies for help to pay or defer specific bills in times of need (where available)

What you can do at this level

• Adaily-lifelarge-majority

  Values the rights of financial consumers

• Alarge-majority

  Motivated to research and exercise one's own rights as financial consumer