Code: 5.1
Identifying and solving technical problems
To identify technical problems when operating digital devices and in digital environments, and to solve them through a variety of means.
Code: 5.1
To identify technical problems when operating digital devices and in digital environments, and to solve them through a variety of means.
Acknowledge the commonplace nature of technical problems in digital environments and the benefits of seeking assistance to help resolve them.
Follow instructions to solve common technical problems such as lack of connectivity, forgot password, forgot file location, unsaved document, or error in email or web address.
Distinguish between operating systems and software.
Acknowledge the commonplace nature of technical problems in digital environments.
Identify main features of hardware, software, connectivity, and common peripheral devices.
Install and update software and applications, as needed.
Acknowledge the benefits of seeking assistance to help resolve technical problems.
Differentiate between operating systems and software and identify the main features of hardware, software, connectivity, and common peripheral devices.
Recognise signs of common technical problems such as lack of connectivity, forgot password, forgot file location, unsaved document, or error in email or web address.
Identify common technical issues and follow instructions to help to solve them.
Install and update software and applications, as needed.
Acknowledge the benefits of building capacity and autonomy in addressing common technical issues.
Troubleshoot technical problems in digital environments using a variety of search and problem-solving strategies (whether human-assisted or digital technology-assisted).
Acknowledge the benefits of building capacity and autonomy in addressing technical issues.
Update and adjust settings on main and peripheral digital devices to maintain good performance.
Troubleshoot technical problems in digital environments using a variety of search and problem-solving strategies (whether human-assisted or digital technology-assisted).
Update and adjust settings on main and peripheral digital devices to maintain good performance.
Prioritise the development of one's capacity to diagnose and solve technical issues in digital environments.
Assist others to diagnose and solve technical problems in digital environments.
Prioritise the development of one's capacity to diagnose and solve technical issues in digital environments.
Assist others to diagnose and solve technical problems in digital environments.
Use various solution-finding strategies to troubleshoot complex technical problems in digital environments.
Use various solution-finding strategies to troubleshoot complex technical problems in digital environments.
Help others to develop confidence and autonomy to solve technical problems in digital environments.
Design or deliver training to support the use of digital devices or systems.
Help others to develop confidence and autonomy to solve technical problems in digital environments.
Design or deliver training to support the use of digital devices or systems.