Code: 5.1
Identifying and solving technical problems
To identify technical problems when operating digital devices and in digital environments, and to solve them through a variety of means.
Descriptors
Basic
What you can do at this level
- CS5.1.01No AI reference
Acknowledge the commonplace nature of technical problems in digital environments and the benefits of seeking assistance to help resolve them.
- CS5.1.02No AI reference
Differentiate between operating systems and software and identify the main features of hardware, software, connectivity, and common peripheral devices.
- CS5.1.03No AI reference
Identify common technical issues and follow instructions to help to solve them.
- CS5.1.04No AI reference
Install and update software and applications, as needed.
What you learn at this level
- LO5.1.01ANo AI reference
Acknowledge the commonplace nature of technical problems in digital environments.
- LO5.1.06SNo AI reference
Follow instructions to solve common technical problems such as lack of connectivity, forgot password, forgot file location, unsaved document, or error in email or web address.
- LO5.1.03KNo AI reference
Distinguish between operating systems and software.
- LO5.1.04KNo AI reference
Identify main features of hardware, software, connectivity, and common peripheral devices.
- LO5.1.07SNo AI reference
Install and update software and applications, as needed.
- LO5.1.02ANo AI reference
Acknowledge the benefits of seeking assistance to help resolve technical problems.
- LO5.1.05KNo AI reference
Recognise signs of common technical problems such as lack of connectivity, forgot password, forgot file location, unsaved document, or error in email or web address.
Intermediate
What you can do at this level
- CS5.1.05No AI reference
Acknowledge the benefits of building capacity and autonomy in addressing common technical issues.
- CS5.1.06Implicit AI
Troubleshoot technical problems in digital environments using a variety of search and problem-solving strategies (whether human-assisted or digital technology-assisted).
- CS5.1.07No AI reference
Update and adjust settings on main and peripheral digital devices to maintain good performance.
What you learn at this level
- LO5.1.08ANo AI reference
Acknowledge the benefits of building capacity and autonomy in addressing technical issues.
- LO5.1.09SImplicit AI
Troubleshoot technical problems in digital environments using a variety of search and problem-solving strategies (whether human-assisted or digital technology-assisted).
- LO5.1.10SNo AI reference
Update and adjust settings on main and peripheral digital devices to maintain good performance.
Advanced
What you can do at this level
- CS5.1.08Implicit AI
Prioritise the development of one's capacity to diagnose and solve technical issues in digital environments.
- CS5.1.09No AI reference
Assist others to diagnose and solve technical problems in digital environments.
- CS5.1.10Implicit AI
Use various solution-finding strategies to troubleshoot complex technical problems in digital environments.
What you learn at this level
- LO5.1.12SNo AI reference
Assist others to diagnose and solve technical problems in digital environments.
- LO5.1.11ANo AI reference
Prioritise the development of one's capacity to diagnose and solve technical issues in digital environments.
- LO5.1.13SImplicit AI
Use various solution-finding strategies to troubleshoot complex technical problems in digital environments.
Highly advanced
What you can do at this level
- CS5.1.11No AI reference
Help others to develop confidence and autonomy to solve technical problems in digital environments.
- CS5.1.12Implicit AI
Design or deliver training to support the use of digital devices or systems.
What you learn at this level
- LO5.1.14ANo AI reference
Help others to develop confidence and autonomy to solve technical problems in digital environments.
- LO5.1.15SImplicit AI
Design or deliver training to support the use of digital devices or systems.
- Learning outcome types
- K — What you need to know: theoretical understanding and factual information.
- S — What you can do: practical and technical abilities.
- A — How you approach things: values, dispositions and behaviours.